Return Policy: Electric Motor Wholesale Inc. retains the exclusive and sole right as to whether an item may be returned, exchanged or order canceled. EMW Inc. thus encourages customers to be certain of their purchase for accuracy and need and use caution when placing an order. Once an order is placed the order cannot be canceled, nor the item returned or exchanged unless Electric Motor Wholesale Inc. expressly consents.
In order to obtain a refund or exchange, prior approval must be given by Electric Motor Wholesale Inc. Please call 1-302-653-1844 (8AM-5PM, EST, Monday through Friday).
Generally, Electric Motor Wholesale Inc. will consider returns within thirty (30) days of purchase. Refunds are for the cost of product only; shipping and handling charges are not refundable.
Due to their product nature, Electric Motor Wholesale Inc. cannot accept returns on SymCom products and repair parts.
At EMW Inc.’s sole discretion a standard fifteen percent (15%) restocking fee on items returned. Returns of "Factory Shipped" items will be subject to a 20% restocking fee.